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The Hat Lab
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Custom Hats
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FAQ
Questions, answered plainly.
If your question is not here, request an assessment and we will review your hat individually.
What does cleaning include?
What does reshaping involve?
What does restoration include?
Which materials do you care for?
Do you work on luxury and designer hats?
Can you care for a vintage or inherited hat?
How is straw handled?
Can you remove every stain?
What does color refreshing do?
My hat was crushed. Can it be saved?
Do you repair holes and tears?
What counts as a standard material replacement?
How long does service take?
What is the fastest service you offer?
How does Priority Service work?
Why do I only see two pickup days?
Are pickup windows exact appointments?
What happens if my preferred pickup window is full?
What is a Seasonal Refresh?
Can you collect if I am not home?
When are hats delivered back?
How is my hat returned?
Is there a fee for pickup and delivery?
Do you offer memberships?
Can I mail my hat in?
Who is responsible during shipping?
Is there a discount for multiple hats?
Do you make custom hats?
Do you have a storefront?
Are results guaranteed?