Privacy Policy

Information we collect

We collect the details you provide when requesting service: your name, email address, mobile number, pickup or shipping address, and the intake information and photographs describing your hats.

We also collect basic technical information such as pages visited, used to keep the site working and to improve it.

How we use it

Your information is used to schedule pickup and delivery, evaluate and document your hats, communicate about your service, process payment, and maintain your hat records for future care.

We may send service updates by email or text about a request you have submitted.

Photographs

Photographs you submit are used to assess condition, recommend service, and document completed work. We do not publish images of your hat publicly without your permission.

Sharing

We do not sell your information. We share it only with service providers who help us operate — payment processing, scheduling, communications, and shipping carriers — and only as needed to deliver your service, or where required by law.

Retention and access

Hat records are retained so we can care for the same piece consistently over time. You may request a copy of your information, a correction, or deletion of your records at any time by contacting us.

Contact

Questions about this policy can be sent to us through thehatlabatlanta.com. The Hat Lab LLC is responsible for the information described here.